Job Title: EdTech & IT Officer
Reporting to: Project Manager
Contract Type: 15 months, Full time, national contract
Principal Location: Pemba, Cabo Delgado or Nampula, Nampula
Deadline for application: 25th May 2026
About Street Child
Street Child believes that every child deserves the chance to go to school and learn. Our projects focus on a combination of education, child protection and livelihood support to address the social, economic, and structural issues that underpin today’s education crisis. We partner with governments, UN agencies, local organizations and communities to deliver locally rooted programmes, using evidence to drive learning and the refinement and scale-up of programmes to create maximum impact for the most children at the lowest cost. We pride ourselves on delivering results in the world’s toughest places.
Street Child in Mozambique: Since 2019, Street Child has been delivering integrated education, child protection, and livelihood support in crisis-affected areas of Mozambique, particularly in Cabo Delgado. To date, we have reached over 141,000 children and engaged more than 24,000 caregivers, supporting children to be safe, in school, and learning in contexts affected by conflict, displacement, and climate shocks. Our programmes combine accelerated learning, teacher training, and school rehabilitation with community-based protection, case management, and mental health and psychosocial support (MHPSS). We have also pioneered accelerated learning approaches, with up to 91% of out-of-school children reintegrated into formal education, and contribute to strengthening resilient, government-aligned education systems.
Part 1: Role Purpose:
The EdTech & IT Officer will support the implementation of a UNICEF-funded digital learning programme titled “Providing Access to Quality Learning through Digital Modalities”, delivered across Cabo Delgado, Nampula, Gaza, and Maputo provinces over a period of 15 months.
The role will act as the technical troubleshooting focal point for all digital learning infrastructure across approximately 50 e-learning centres, ensuring that devices, platforms, connectivity solutions, and solar-powered systems are functional, reliable, and effectively supporting learning.
The EdTech & IT Officer will ensure that digital tools such as Learning Passport and Maza are technically operational and accessible, working closely with Digital Learning Coaches and programme teams to minimize disruptions and maintain continuity of learning in low-connectivity and crisis-affected settings.
The role is critical to ensuring system uptime, functionality, and operational efficiency, bridging technology and programme delivery to enable effective blended learning at scale.
Part 2: Key Responsibilities
General Responsibilities:
- Comply with Street Child policies, procedures, and safeguarding standards
- Support delivery of programme objectives in line with donor and government priorities
- Work closely with programme teams, partners, and schools
- Contribute to programme learning, adaptation, and reporting
- Ensure efficient and responsible use of programme equipment and resources
Specific Responsibilities:
a. Technical Support & Troubleshooting
- Act as the primary technical focal point for all EdTech-related issues across programme sites
- Diagnose and resolve hardware, software, and connectivity issues in a timely manner
- Provide remote and on-site technical support to centres, teachers, and facilitators
- Maintain a system for tracking and resolving technical issues
b. Device & Infrastructure Management
- Oversee installation, configuration, and maintenance of devices (tablets, laptops, servers)
- Ensure proper setup and functioning of Learning Passport and Maza platforms
- Support management of offline content systems and updates
- Ensure proper storage, handling, and lifecycle management of devices
c. Connectivity & Power Solutions
- Support setup and maintenance of connectivity solutions (offline-first systems, routers, etc.)
- Oversee functionality of solar-powered systems and basic electrical setups where applicable
- Ensure continuity of digital learning in low-connectivity environments
- Troubleshoot power-related issues affecting learning delivery
d. Preventive Maintenance & System Uptime
- Conduct regular site visits to ensure equipment functionality and prevent breakdowns
- Establish and implement preventive maintenance schedules
- Monitor system performance and uptime across centres
- Identify recurring issues and implement long-term solutions
e. User Support & Basic Training
- Provide basic technical orientation to teachers and facilitators on device use and maintenance
- Support Digital Learning Coaches in resolving technical issues during training and coaching
- Develop simple user guides and troubleshooting materials
- Build capacity of centre staff to handle basic technical issues
f. Asset Management & Compliance
- Maintain accurate inventory of all digital equipment and assets
- Track distribution, usage, and condition of devices
- Ensure compliance with organisational policies on asset management
- Support audits and verification processes
g. Coordination & Support to Programme Delivery
- Work closely with Digital Learning Coaches to ensure seamless integration of technology in learning
- Support programme teams to ensure technical readiness of centres prior to rollout
- Liaise with external service providers where required
- Contribute to reporting on technical performance and challenges
Part 3: Person Specification
Attributes
Education / Qualifications
Essential
Diploma or degree in Information Technology, Computer Science, or related field
Desirable
Certification in IT systems, networking, or hardware maintenance
Experience and Knowledge
Essential
- Minimum 3-5 years’ experience in IT support, systems administration, or technical support roles
- Experience managing hardware, devices, and IT systems in field-based environments
- Experience troubleshooting software, connectivity, and device issues
Desirable
- Experience supporting digital learning or EdTech programmes
- Experience working in low-resource or humanitarian settings
- Experience with offline-first systems and low-connectivity solutions
- Experience with solar-powered or alternative energy systems
Skills and Abilities
Essential
- Strong technical troubleshooting and problem-solving skills
- Ability to work independently and manage field-based technical support
- Strong organisational and documentation skills
- Ability to communicate technical issues in simple terms
- Willingness to travel regularly to remote locations
Desirable
- Basic training or facilitation skills
- Experience with inventory or asset management systems
Other
- Fluency in Portuguese; local languages an advantage
- Strong commitment to child safeguarding and protection
- Flexible, proactive, and solutions-oriented
Street Child’s commitment to Safeguarding
Street Child is committed to the safeguarding and protection of the communities we serve, our partners, our volunteers, and our staff.
As part of this commitment to safeguarding, all offers of employment will be subject to satisfactory references and appropriate background checks, including a Criminal Records check.
Street Child also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. For purposes hereof, the following definitions will be used:
Sexual exploitation: refers to any actual or attempted abuse of a position of vulnerability, a power differential, or trust, for sexual purposes, including, among other things, with the aim of profiting pecuniarily, socially, or politically from the sexual exploitation of another.
Sexual abuse: refers to actual physical harm or threat of physical harm, of a sexual nature, which may occur by force, or in situations of inequality, or coercive conditions.
To apply:
Street Child welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Please email your Cover letter and CV with the Subject line: EdTech & IT Officer Street Child to ivelise.mabjaia@street-child.org with dione.peart@street-child.org in CC.
Female applications are particularly encouraged.