Hiring | x2 Customer Service Team Leader (Import & Export) | Beira, Mozambique
We are looking for a senior leader to drive Customer Service Team (Import & Export). If you have strong experience in Import & Export operations, team leadership, and driving operational performance, this is a great opportunity to make an impact.
Experience: 3–5 years (with proven leadership experience)
Location: Beira, Mozambique
Domain: Logistics & Import/Export Operations
Tech Focus: Ensure process compliance, accuracy, and financial integrity
What you’ll do:
• Lead end-to-end file management from booking to final closure
• Drive KPI performance and ensure high service delivery standards
• Ensure billing accuracy and protect company revenue
• Oversee daily operations, ensuring accuracy, efficiency, and compliance
• Maintain full control of files, documentation, and system updates (EPMS)
• Identify risks, resolve operational issues, and prevent delays
• Drive process improvements and standardization across operations
• Monitor financial exposure and ensure all billable activities are captured
• Lead, coach, and motivate the team to ensure productivity and discipline
• Collaborate with stakeholders and escalate issues when required
We’re looking for:
• 3–5 years’ experience in Import/Export or logistics
• Strong understanding of shipping processes and documentation
• Experience leading teams and driving performance
• Proficiency in Microsoft Office and operational systems (EPMS or similar)
• Fluency in Portuguese and English
• Strong communication, problem-solving, and stakeholder management skills
Interested candidates or referrals – please share your CV: