WE ARE HIRING | CUSTOMER SERVICE SUPERVISOR
IBLT&S Beira is seeking a dynamic and experienced Customer Service Supervisor to join our Customer Service Department.
Role Purpose
The Customer Service Supervisor will be responsible for overseeing and coordinating the daily activities of the Customer Service team, ensuring the smooth execution of import and export shipments, timely service delivery, operational efficiency, and exceptional customer satisfaction.
Key Requirements
Relevant academic qualification;
Minimum 3-5 years of experience in logistics, depots, warehousing, freight forwarding, or related operations;
Knowledge of Import, Export and Transit of Goods will be an advantage;
Proficiency in Microsoft Office (Excel, Word and Outlook);
Fluency in both Portuguese and English (written and spoken);
Strong leadership, communication, planning and problem-solving skills;
High level of accountability, professionalism and attention to detail;
Ability to work under pressure and manage multiple priorities.
What We Are Looking For
Customer-focused mindset;
Strong team leadership and people management skills;
Ability to build effective relationships with customers, suppliers and internal stakeholders;
Proactive approach to process improvement and operational excellence;
Commitment to safety, quality and service standards.
How to Apply
Interested candidates should submit their CV and Cover Letter to: iblts.recruitment@dpworld.com
Application Deadline: 31 July 2026
Location: Beira, Mozambiqu